Privacy Policy

Who we are

Lexicon House Language School, 112 Queens Road, is the controller of the personal data described on this page. You can reach us about any privacy matter at [email protected].

What we collect

When you send a course enquiry we collect your name, email address, telephone number if you give one, the course you are interested in, your preferred start date and whatever you write in the message box. When you subscribe to the newsletter we collect your email address and the date you subscribed. If you telephone us we keep a short note of the enquiry. Our web server also records routine technical information such as the page requested and the time of the request, which we use to keep the site running and to spot misuse.

Why we hold it

Enquiry details are used to answer your question, to advise on the right course or level, and to arrange a placement test or a trial class if you want one. Newsletter details are used to send occasional updates about courses, term dates and open evenings. We do not sell your details and we do not pass them to other organisations for their own marketing.

How long we keep it

Enquiry records are kept while your question is open and for a reasonable period afterwards in case you come back to us, then reviewed and deleted. Newsletter details stay on file until you unsubscribe. Records we must hold for tax or accounting purposes are kept for as long as the law requires.

Your rights

Under UK data protection law you can ask for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. You can unsubscribe from the newsletter at any time with the link at the foot of every email, or by writing to us. For any other request, email [email protected] and describe what you want. We may ask for proof of identity before we act.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.

Cookies and other sites

Our cookie policy explains the small files this site stores in your browser. Pages here link to other websites, including exam boards and universities, and once you leave our site their own privacy policies apply.

Contact

Questions about this policy: [email protected], or by post to Lexicon House Language School, 112 Queens Road.